FAQ's

If you can’t find the answer to your question here then please contact us on +61 2 4587 8224 or come and visit our showroom at 6/21 Groves Ave. Mulgrave, NSW 2756. You can also drop us an email at sales@zigsmarine.com.au


Q. What is your returns policy?

A. Please see our Delivery and Returns page for more details.

Q. How do I return an item?

A. Please call Zig’s Marine to initiate your return and see our Delivery and Returns page for more details.

Q. Can I cancel my order?

A. Yes, orders can be cancelled if goods have not yet been dispatched and payment has not been processed. Please call Zig’s Marine to cancel your order +61 2 4587 8224.

Q. How do I exchange an item?

A. If your item is faulty call Zig’s Marine on +61 2 4587 8224 to initiate an exchange. Visit our Delivery and Returns page for more details.

Q. How long does delivery take?

A. Please allow 3-7 working days for free delivery or call us on +61 2 4587 8224 if you need it urgently. Visit our Delivery and Returns page for more details.

Q. Has my order been successful?

A. Successful orders receive a confirmation email within 30 minutes. If you have not received an order confirmation email, log-in to the My Account area of the website and check your order summary (if you are a registered user) or give us a call on +61 2 4587 8224.

Q. Do you have gift cards?

A. Gift Cards are available instore.

Q. How do I use my gift card online?

A. Visit our store at 6/21 Groves Ave. Mulgrave, NSW 2756. Unfortunately gift cards can not yet be used online – the online function is coming soon.

Q. Do you provide a warranty?

A. The manufacturers warranty applies to all purchases. Please check the details of your product. A damaged or faulty product may be returned within 30 days. Please see our Delivery and Returns page for more details.

Q. I need assistance with my order. Who can I contact?

A. Please call us on +61 2 4587 8224.

Q. How do I update my account details?

A. If you have registered via the website then log-in to My Account. You will then find options relating to your account.

Q. I’m having trouble ordering online. What can I do?

A.Please call us on on +61 2 4587 8224, or why not visit our showroom at 6/21 Groves Ave. Mulgrave, NSW 2756.

Q. What payment types do you accept?

Our online shop accepts credit cards (Amex, Visa, Mastercard), Pay Pal, cheque and Electronic Funds Transfer (EFT). Payment by cash can be made in store. Visit our Payment Options page for more details.

Q. Is it safe to use my credit card on your site?

A. Yes, our website is secured by RapidSSL® 256 bit Encryption.

Q. Are your prices in Australian Dollars (AUD)?

A. Yes, all pricing is in Australian Dollars.

Q. Do your prices include GST?

A. Yes, all prices include GST.

Q. What should I do if I have a problem with my PayPal account?

A. Unfortunately we can’t assist with PayPal account problems. Please contact PayPal.

Q. Do you keep my credit card details?

A. No, we do not store your credit card details.

Q. What is your ABN?

A. ABN: 84 229 606 695.

Q. Can I track my order?

A. Log into My Account to track your order status (If you are registered) or call us on +61 2 4587 8224.

Q. What if I’m out when my item is delivered?

A. If you’re out, AustPost will leave you a note and retain your parcel.

Q. What is the postage charge on orders?

A. Standard postage is Free. Give us a call on +61 2 4587 8224 if you require urgent postage.

Q. My item hasn’t arrived yet. What should I do?

A. First track your order in My Account (if you are registered). If you have been waiting for more than 7 days then give us a call on +61 2 4587 8224.

Q. Do you ship overseas?

A. No, we currently ship only within Australia.



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